When something goes wrong in care, how you communicate with the consumer and their family matters enormously. Open disclosure is a legal requirement under the Aged Care Act 2024 — and research shows that honesty reduces complaints, not increases them. This course gives you a clear framework for getting it right. For all aged care workers. ~8 mins + quiz. Certificate on completion.
What You'll Learn
— What open disclosure is and why it matters
— The 5 guiding principles of open disclosure
— The step-by-step process: Detect, Respond, Disclose, Support, Improve
— What to say and what not to say during disclosure conversations
— Your role and responsibilities as a frontline worker