NDIS — Safeguarding & Practice

Every NDIS participant has the right to make their own choices — even when those choices involve risk. But where's the line between supporting autonomy and meeting your duty of care? This course unpacks the human rights framework behind NDIS, the supported decision-making process, and how to balance risk with safety without crossing into control. For NDIS support workers. ~10 mins + quiz. Certificate on completion.

When something goes wrong during NDIS service delivery — or nearly goes wrong — how you respond can make all the difference. This course covers the six categories of reportable incidents, mandatory reporting timeframes to the NDIS Commission, your 4-step response process, and what not to do after an incident. For all NDIS workers and providers. ~10 mins + quiz. Certificate on completion.

Knowing the 7 elements of the NDIS Code of Conduct is one thing — applying them when a participant refuses medication, a colleague acts inappropriately, or a family member offers you money is another. This course walks you through seven real-world scenarios, one for each element, so you know exactly what to do. For all NDIS workers and providers. ~10 mins + quiz. Certificate on completion.

Your progress notes aren't just paperwork — they're evidence that supports were delivered, proof of participant progress toward NDIS plan goals, and your legal protection. This course teaches you the SOAR framework (Subjective, Objective, Action, Review) for writing clear, goal-linked notes that stand up to audits and plan reviews. For all NDIS support workers. ~12 mins + quiz. Certificate on completion.

Around 60% of people with disability in Australia have experienced violence, abuse or exploitation in their lifetime. As an NDIS worker, you're often the first to notice something isn't right — and your awareness can be the difference between harm continuing and harm stopping. This course teaches you to recognise the signs and take action. For all NDIS support workers. ~10 mins + quiz. Certificate on completion.

Restrictive practices directly affect the rights and freedoms of people with disability — using them without authorisation has serious consequences. But knowing how to avoid them matters just as much as knowing the rules. Covers the 5 regulated practices, Positive Behaviour Support, behaviour support plans, and proactive strategies. For all NDIS support workers. ~15 mins + quiz. Certificate on completion.