When something goes wrong during NDIS service delivery — or nearly goes wrong — how you respond can make all the difference. This course covers the six categories of reportable incidents, mandatory reporting timeframes to the NDIS Commission, your 4-step response process, and what not to do after an incident. For all NDIS workers and providers. ~10 mins + quiz. Certificate on completion.
What You'll Learn
— What constitutes an incident under the NDIS and the difference between reportable and non-reportable
— The 6 categories of reportable incidents: death, serious injury, abuse/neglect, unlawful contact, sexual misconduct, restrictive practices
— Mandatory reporting timeframes at a glance
— Your 4-step response when an incident occurs
— What not to do after an incident
— How incident management systems and record-keeping protect participants and providers
— How organisations learn from incidents to improve quality and safety