Working in someone's home is unlike any other care setting — you're a guest in their most personal space, often the only professional they see that day. Building trust, navigating family dynamics, and communicating across cultures are essential skills, not optional extras. This course gives you practical techniques for every visit. For all home care and community care workers. ~12 mins + quiz. Certificate on completion.
What You'll Learn
— How to build rapport and trust in a client's home
— Active listening techniques: reflection, clarification, and non-verbal awareness
— Cultural sensitivity for Australia's diverse population
— Navigating family dynamics while keeping the client's wishes at the centre
— Handling difficult conversations using practical scenarios and escalation strategies
— Your communication obligations under the Strengthened Quality Standards and Diversity Framework